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General Terms and Conditions

Privacy Policy

Social Media Privacy Policy

General Terms and Conditions

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Privacy Policy:

  • “Account” means a unique account created for You to access our Service or parts of our Service.
  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Desatascos Tuberías Barcelona L.
  • “Country” refers to Spain.
  • “Cookies” are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • “Device” means any device that can access the Service such as a computer, a cell phone or a digital tablet.
  • “Personal Data” is any information that relates to an identified or identifiable individual.
  • “Service” refers to the Website.
  • “Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • “Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • “Website” refers to the Doctor Desatascos website, accessible fromwww.doctordesatascos.com
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Ownership and Purpose of Website

Doctor Desatascos is the trade name for Desatascos Tuberías Barcelona S.L. registered in the Registro de Mercantil en Barcelona, with CIF B09608654 and is the owner of the domain www.doctordesatascos.com.

The purpose of this website is to provide information about the company’s services, offers and to offer provision of services. In addition to this, the website collects data to increase customer experience, website functionality and relevance as explained below.

Industrial and Intellectual Property

Copyright and Use of Trademarks
All the contents included in the Portal and in particular any trademarks, trade names, industrial designs, designs, texts, photographs, graphics, logos, icons, software or any other signs susceptible to industrial and commercial may be protected by copyright belonging to either the company or third-party owners of the same who have authorized their inclusion in the website. Therefore, any use and/or reproduction thereof without the express consent of the company is prohibited. The use of the company’s trademarks by users of its services or third parties in its catalogs, brochures, commercial documentation, website or in any other way must be expressly authorized by the company.

Third-party Infringement
 The company will not be responsible for the infringement of the intellectual or industrial property rights of third parties that may arise from the inclusion in the website of trademarks, trade names, industrial designs, designs, texts, photographs, graphics, logos, icons or software belonging to third parties who have declared to be the owners of the same when including them in the website.

User navigation and Access
 In no case shall it be understood that the access and navigation of the User implies an authorization or that a waiver, transmission, total or partial transfer of said rights is made, nor the granting of any right or expectation of right and specifically, of the alteration, transformation, exploitation, reproduction, distribution or public communication of said content without the prior express authorization of the company or the corresponding owners.

User Rights and Responsibilities

Consent and Acceptance.
The navigation and use of the services of the website imply the acceptance as a User and without reservations of any kind, of all the general conditions of use and any others that may exist in relation to the provision of services of the company, as detailed in the section “Privacy Policy”.

  1. Cookie consent. The user will be given the opportunity to opt-in to the use of cookies when website is first visited. By continuing browsing the website it is understood that the user accepts the use of cookies and data collection whilst they browse the website as per “2. Data Policy” section of this policy.

By navigating and using the services of the company, the User also accepts the following:

Lawful conduct
The User undertakes to use the contents of the website in a diligent, correct and lawful manner and undertakes to refrain from:

  • Use the contents for purposes or effects contrary to the law, morality and good customs or public order.
  • Reproduce, copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless corresponding authorization from the owner has been obtained.
  • Use the contents of the portal to send advertising, communications for direct sales purposes or with any other kind of commercial purpose, unsolicited messages addressed to a plurality of people regardless of their purpose, as well as to refrain from marketing or disclosing such information in any way.

Legal age and Capacity
The user guarantees to be of legal age, having sufficient capacity and the necessary knowledge to use the company’s web space and its content, guaranteeing that the information provided in each of the forms in which the company request any personal data is true, acquiring the responsibility of informing the company of any change and/or modification of the same for its correct treatment.

User entry of third-party data
The user guarantees, and takes responsibility, to not enter any data of a third-party without the consent of said party.

Data Protection Rights

Data protection rights are detailed in our “Privacy Policy”.

Company Rights and Responsibilities

The user acknowledges and accepts that the use of the website and its services is carried out under their entire responsibility. The company will only be liable for damages that the User may suffer as a result of using the portal when said damages are attributable to a malicious act by the company.

Further rights and responsibilities are listed in the company’s Privacy Policy.

Privacy Policy

Our Privacy Policy was last updated on 1st of April 2022.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Through this privacy policy we inform you that, in compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, the data requested in as many forms and/or spaces in which your identification is required, as well as other data related to the use of this website, will become part of a file owned by the company. Said file has been created for the purpose of information and provision of the services offered by the website and company, as well as carrying out promotional and advertising activities by any means, including sending emails.

We also use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

What are your rights?

According to the provisions of the LOPD 15/1999, the user may at any time exercise the rights of access, rectification, opposition, cancellation and portability of their personal data, directing a letter, attaching a copy of the DNI or Passport through one of the contact methods as mentioned in section “Contact us”.

Furthermore, the user has the right to withdraw their consent of all data collection at any time. This can be done by using one of the contact methods detailed under the section “Contact us”.

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data
Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We will also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

What are cookies?

Cookies are text files places on your computer to collect standard Internet log information and visitor behavior information. When you visit our website(s), we may collect information from you automatically through cookies or similar technology.. For further information, visit www.allaboutcookies.org .

How to manage your cookies

You can set your browser not to accept cookies, and you can manually remove cookies from your browser yourself. Bear in mind that some of our website features may not function properly if you elect not to accept cookies. If you wish to opt-out from cookies related to Google Analytics, there’s a browser add-on available through this link.

The user furthermore has the possibility of configuring their browser so that they are informed of the reception of cookies, being able, if they so wish, to prevent them from being installed on their hard drive. Click your browser for further information: Firefox, Chrome, Explorer, Safari, Opera

How do we use cookies?

We use Cookies tracking teand similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

What Cookies do we use?

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
  • Tracking and Performance Cookies
    Type: Persistent Cookies
    Administered by: Third-Parties
    Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • Commercial communications. The company may send commercial communications by any means with full respect for the legislation in force regarding the protection of personal data. For commercial communications made through email and in compliance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the consent of the User will be duly obtained in the time to collect the corresponding data.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
  • The company uses remarketing features which may lead to the company and/or the website being shown in advertisements on other websites the user visits after visiting the website. More information can be found via this link.
  • The company uses Google AdWords to provide better targeted marketing and advertisement. The Google Privacy Policy can be found via this link.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Storage and Retention of Your Personal Data

The company has implemented the necessary security measures to guarantee the effective use and treatment of the personal data provided by the user, safeguarding their intimacy, privacy, confidentiality and integrity, complying with the regulatory requirements set forth in the Regulation development of the Organic Law 15/1999, of December 13, Protection of Personal Data, approved by Royal Decree 1720/2007, of December 21, making use of the necessary technical means to avoid alteration, loss, unauthorized access or processing of your data, according to the state of the technology at all times, as well as the scope of control of the company.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements.
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.

  • Google Analytics
    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

Applicable Legislation

The relationships established between the User and the company will be governed by the provisions of the current regulations regarding the applicable legislation and the competent jurisdiction. However, for cases in which the regulations provide for the possibility for the parties to submit to a jurisdiction, The company and the User, expressly waiving any other jurisdiction that may correspond to them, submit to the Courts and Tribunals of Barcelona. In any case, the rules of the Spanish Legal System will be applicable.

How to contact the appropriate authorities

In any case of violation of the right to the protection of personal data, the user can contact the corresponding national Control Authority, the Spanish Agency for Data Protection, www.aepd.es, to initiate the appropriate claim procedures and/or defense of their rights.

How to contact us

See contact options at bottom of this page.

Social Media Privacy Policy

In accordance with the provisions of current regulations on the Protection of Personal Data (RGPD) and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), Doctor Desatascos Tubería S.L. (the “company) informs users that it has proceeded to create a profile on the Social Networks Facebook, Linkedin, Google+, Twitter, and Instagram with the main purpose of advertising its products and services, and secondary purpose of offering an additional way of contact for the customers of the company.

General Conditions

User Consent
By joining or following the respective accounts on any of the above mentioned, you provide us with your consent for the treatment of those personal data published in your profile.

Social Media Privacy Policies
The user can access the privacy policies of the Social Network itself at any time, as well as configure their profile to guarantee their privacy.

Access and storage
The company has access to and processes the user’s public information. These data are only used within the Social Network itself. They are not incorporated into any file.

Rights and Responsibilities

User’s Rights and Responsibilities.

It’s the responsibility of the user to control their connections, eliminate content that no longer interests them and restrict who they share their connections with, for this they must access their privacy settings on the respective Social Media platform.

Rights of Access, rectification, cancellation and opposition in accordance with the RGPD
Whilst the company will take all possible actions to assist in access, rectification and cancellation and/or opposition from the user, You must take into account the following nuances:

  • Access: It will be defined by the functionality of the Social Network and the ability to access information from user profiles.
  • Rectification, Cancellation and/or Opposition: Normally, this right must be exercised before the Social Network. Any requests can only be satisfied in relation to that information that is under the control of the company. For example, ceasing to be linked to the profile.

User publication(s). The user, once linked to any of the company’s profile(s), may publish comments, links, images or photographs or any other type of multimedia content supported by the Social Network on the latter. The user, in all cases, must be the owner thereof, enjoy the copyright and intellectual property rights or have the consent of the affected third parties. Any publication on the page, whether text, graphics, photographs, videos, etc., is expressly prohibited. that violate or are likely to violate morality, ethics, good taste or decorum, and/or that infringe, violate or violate intellectual or industrial property rights, the right to image or the Law. In these cases, the company reserves the right to immediately withdraw the content, The user accepts the full responsibility for any content published and that the company will not be held responsible for the content freely published by a user.

Storage and sharing of User-published content. Any published content by the user may be used by the company for marketing purposes after written consent has been given by the user. The user may withdraw their consent at any time by notifying the company via email at info@doctordesatascos.com.

Company Rights and Responsibilities

Company actions on social media platforms. The company will carry out the following actions: 1) Access to public profile information, 2) Publication in the user’s profile of all the information already published on the page of the company, 3) Send personal and individual messages through the channels of the Social Network, 4) Page status updates to be posted to the user’s profile.

  • Contests and promotions. The company reserves the right to carry out contests and promotions, in which the user linked to its page may participate.
  • The information for any contest and/or promotion will be published within the social platform, in compliance with LSSI-CE and with any other applicable regulations.
  • Sponsoring, endorsement and association. Unless stated otherwise as per 8.1, any third-party or social platform(s) will not sponsor, endorse or manage, in any way, any of our promotions and/or contests.
  • The company may use the Social Network to advertise its products and services, in compliance with the legal requirements of the RGPD and the LSSICE.

Sharing of company social media profiles. Any sharing/linking/referencing of the company social media profiles and/or it’s website, whether with the purpose of sharing promotions, offers or other content, will not be considered as advertising by the company.

Social Network Privacy Policy links.

For the convenience of our users, respective privacy policies for Social media platforms can be found below. This list is not exhaustive and it’s the responsibility of the user to accustom themselves with any applicable privacy policies of the social media platforms being used.

Contact Us

If you have any questions about the company’s privacy policy, the data stored about you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Via email: info@doctordesatascos.com

In writing: Desatascos Tuberías Barcelona S.L. Passeig Marina 162 Atico, 08860 Castelldefels, Barcelona, Spain